How Perfect! Guarantee

How Perfect!™ backs every purchase so you can buy authentic and original art and home décor (“Product” or “Products”) with 100% confidence.  This policy applies to the sale or purchase of any Product using the How Perfect! website, https://www.HowPerfect.com (the "Site"), or any related websites, applications, services, or tools (collectively “Sites or Services”).

If you have an issue with your order, please contact How Perfect! Customer Service 24/7/365 via email at support@HowPerfect.com or, between 7:00 am ET and 7:00 pm ET Monday through Friday at [ (412)-701-1025 ], excluding holidays.  Please provide your order number when contacting How Perfect!.

1.            For Buyers

For buyers, How Perfect! guarantees that:

  • The Product received will be the same as the Product described by the seller,
  • Sellers or prospective sellers are not permitted to contact you except through messaging functionality available through our Sites or Services, and
  • The Product will originate shipping to you within one week of the shipment date detailed by the seller.

Product not received by the expected delivery date:  If you do not receive the Product you purchased on or before the expected delivery date set forth in the email you received when you placed your order, How Perfect! will attempt to locate the Product you purchased and work with the seller or shipping carrier to try to get the Product delivered to you in a timely manner, as determined solely by How Perfect!.  If How Perfect! is unable to get the Product you ordered delivered to you in a timely manner, as determined solely by How Perfect!, How Perfect! will (i) provide you with a refund for the cost of the Product, including service fees and shipping and handling charges; and (ii) provide you with an opportunity to reopen your Project.

Product received not as expected:  If the Product that you received is not the Product you purchased, or is not the same as the Product described by the seller, send us an email at support@HowPerfect.com right away.  If How Perfect! determines, in its sole discretion, that you did not receive the Product that you purchased, How Perfect! will (i) issue you a refund for the cost of the Product; and (ii) provide you with an opportunity to reopen your Project.  How Perfect! may require that you return the Product you received.  If How Perfect! requires that you return the Product, we will provide you with return instructions.

2.            For Sellers

For sellers, How Perfect! guarantees that:

  • Buyers or prospective buyers are not permitted to contact you except through messaging functionality available through our Sites or Services;
  • You can withdraw any Product you offer any time before the buyer accepts the offer and purchases the Product;
  • You will receive payment for all Products that you sell and deliver in accordance with the How Perfect! Terms and Conditions; and
  • You will receive payment for all Products that you sell and deliver in accordance with the How Perfect! Terms and Conditions, policies, and emails we send you.

Contacted by a prospective buyer regarding an offer:  If a prospective buyer contacts you directly regarding an offer, you are encouraged to refer the prospective buyer to How Perfect! Customer Service – via email, 24/7/365, at support@HowPerfect.com.  You may also send How Perfect! an email at support@HowPerfect.com alerting the customer service team that you have been contacted.  Include the name of the prospective buyer and a summary of the inquiry and, if applicable, your response. 

Contacted by a buyer regarding a Product sold:  If a buyer contacts you directly about a Product you sold to the buyer, contact How Perfect! Customer Service at support@HowPerfect.com.  Include the name of the buyer, the date and time you were contacted, a summary of the inquiry, and, if applicable, your response.

Cannot withdraw a product:  You may withdraw a Product offering any time before the buyer accepts the offer and purchases the Product. If you cannot withdraw a Product offering, contact How Perfect! Customer Service – via email, 24/7/365, at support@HowPerfect.com.  You must be using a supported browser and have Internet connectivity to support this customer service function.

Have not received a payment for a Product sold:  If you have not received payment for a Product sale, you should first make sure that the payment information provided to How Perfect! is correct by logging in and going to your account settings. If you opted to receive payment by ACH or wire transfer, you should make sure that the account name, account address, routing number, and account number are correct.  If you opted to receive a check payment issued to you, you should make sure that the entity name and physical address provided are correct. After making any necessary corrections, please allow 2 to 3 weeks for How Perfect! to re-issue payment. If the payment information is already correct, you should contact How Perfect! Customer Service – via email, 24/7/365, at support@HowPerfect.com.  How Perfect! will investigate the matter promptly and determine the status of the payment.  If your payment has not already been properly processed by How Perfect!, we will make every effort to do so as quickly as possible. You can always contact How Perfect! Customer Service – via email, 24/7/365, at support@HowPerfect.com – at any time throughout this process if you have any questions.

3.            For All Parties

3.1         Abuse of the How Perfect! Guarantee

How Perfect! will investigate all claims under the Guarantee and determine resolutions on a case-by-case basis.  How Perfect! reserves the right to limit the dollar amount that a buyer or seller may be awarded and the number of claims a buyer or seller may file in a calendar year. How Perfect! may temporarily or permanently suspend any buyer or seller that attempts to abuse the How Perfect! Guarantee and may report any such abuse to the appropriate legal authorities.

3.2         Guarantee Terms and Conditions

This How Perfect! Guarantee is effective as of April 2, 2018, and applies to all orders placed on or after April 2, 2018. If we change this Guarantee, we will post a revised version of the Guarantee on the Site, which will automatically replace the terms of this Guarantee. Your use of our Sites or Services following the effective date of the revised Guarantee will constitute your acceptance of the revised Guarantee. If you do not agree with the terms of this Guarantee or any revised version of this Guarantee, do not continue to use our Sites or Services.